AISC

Customer Service

If you're not sure what publication to buy or have any questions about publication content, please start by contacting our Steel Solutions Center at 866.ASK.AISC (866.275.2472) or solutions@aisc.org.

We strive to make every customer interaction a positive one, and we welcome your feedback. Please review our revised purchasing and return policies, effective May 1, 2017.

Keith A. Grubb, P.E., S.E.
Director of Publications
grubb@aisc.org 

Customer Service Information

Hours

Monday – Friday
8:30 am – 5:00 pm E.T.

Toll-Free

800.644.2400
Email orders@aisc.org Phone 240.646.7087

Shipping Information

Orders are shipped via UPS ground service from the Baltimore, MD area. In general, shipping charges are not refundable.

We cannot ship to post office boxes.

Orders generally ship 24 to 72 hours after being placed. AISC does not ship on Saturday and Sunday. Please allow 7 to 10 business days for your order to arrive.

Where We Ship

Canada (purchaser is responsible for customs fees, which may be substantial)
Mexico
United States (all 50 states and D.C.)
American Samoa
Guam
Puerto Rico
Northern Mariana Islands
U.S. Virgin Islands
Marshall Islands
Federated States of Micronesia
Palau
AA, Armed Forces (the) Americas, Europe and the Pacific

Outside of North America

AISC does not ship outside North America because of our access to limited (and expensive) international shipping options as well as difficulties servicing international customers with delivery issues.

These resellers and others, such as Amazon, sell AISC publications at non-member prices and can usually ship internationally:

The International Code Council
IHS Global

Another option for international customers is to investigate U.S.-based parcel forwarding services that provide a U.S. address from which your parcels are forwarded to your home country. Here is a useful blog post about the concept.

AISC does not recommend or endorse any third-party reseller or parcel forwarding services and is not liable for any issues that arise from your use of a third-party entity.

Expedited Shipping

Limited expedited shipping options are available for orders placed by telephone Monday through Friday before 11:00 a.m. E.T.

Undeliverable Orders

Orders that are returned due to incorrect or incomplete shipping addresses, orders that are refused upon delivery (including orders refused due to non-payment of customs fees), or orders that are returned because of failed delivery attempts will not be refunded upon their return to AISC.

Member Discounts

AISC offers a generous 50% discount off the price of its publications to its members, subject to the limitations outlined below.

General Member Quantity Limits

Individuals covered by an AISC membership are limited to purchasing two (2) of any single publication at the discounted member price for personal use. Additional items purchased for personal use must be purchased at the full price.

Firm/Company Quantity Limits

Purchases at member prices for firms are governed by the firm's membership category and and the number of members at the firm. In general, firms may purchase up to two (2) copies of each AISC publication for every one (1) member at their firm. Full and Associate membership categories are not subject to quantity limits. To purchase more than two copies of a publication, send your request via email to orders@aisc.org. Our membership department will verify quantity limits and pricing and provide you with a quote.

Violations of Quantity Limits

Individual violations of AISC's per-person member price quantity limits will result in the automatic cancellation and recall of the order(s). Any refund(s) due will be reduced in the amount of $50 per order or the cost of retrieving the order(s), whichever is greater. Repeated violations may result in termination of membership privileges or notification of improper conduct to the firm's primary membership contact.

Full and Associate Members Only – Bulk Discounts

Bulk discounts apply to the Steel Construction Manual, Detailing for Steel Construction, and the Seismic Manual only. Bulk discounts are available only to Full and Associate member categories. Other member categories (such as Professional) are not eligible.

Quantity Discount Per Copy
50–99 $50 off member price
100+

$75 off member price

Student Discounts

Refer to the section below on the Student Manual Discount Program.

Canceling Orders

If you place an order in error, contact us as soon as possible. We may be able to cancel the order and provide a full refund, including shipping charges.

If the order has been packaged for shipping, it is subject to a $15 cancellation fee. If it has not been collected by the shipper, shipping charges will be refunded. If the order is in transit and can be recalled, shipping charges will not be refunded.

If the order cannot be recalled in transit, the normal return process applies.

Refer to the Student Manual Discount Program section for information about canceling student orders.

Returns and Exchanges

We would like you be satisfied with your purchase, and we recognize that occasionally returns or exchanges are required. In general, shipping charges are not refundable. If the return or exchange is due to an error on our part, we will also refund the original shipping charges.

Please return your package via a traceable shipping method to:

American Institute of Steel Construction
Attn: Returns  
9050 Junction Drive  
Annapolis Junction, MD 20701

Do not return items to any other address.

Returning Manuals

Unused manuals in resaleable condition (no marks, no visible wear and tear) may be returned for a full refund or exchange within 30 days of the original purchase.

Manuals are not returnable after 30 days from the original purchase.

Returning Other Publications

Other publications may be returned for a full refund or exchange within 30 days of the original purchase.

Publications are not returnable after 30 days from the original purchase.

Student Manual Discount Program Returns

Refer to the section below on the Student Manual Discount Program.

Reseller (Bookstore) Returns

Refer to the section below on Resellers.

 

Defective Publications

Even with today's technology and modern quality checks, errors occasionally occur in the printing of our publications. We apologize in advance if your publication was affected.

What to Look For

Because of the quanity of manuals printed, its thickness, and its unique thin paper, a handful of defective manuals may elude our standard quality checks. Here are the most common issues we've encountered over the years.

Ink problems: Occasionally a copy will be missing a portion of the blue, green or black ink on several pages that are fairly closely spaced. If you notice an issue, check the entire table.

Missing pages: Also rare, missing pages (or duplicate pages) occur in large blocks of 16, 32, or 64 pages—the building blocks of the manual—when the binding machinery either misses a signature or grabs two of the same one.

Stuck pages: If the corner of a page is bent prior to the the trimming process, the end result can be something of a practical joke, like the greeting card that cannot be opened because all edges are sealed. Sometimes it's just a matter of gently slitting apart a few pages at the corner. This is usually obvious by looking for discontinuities along the edges of the closed book.

Wonky thumb cuts: It may be the 21st century, but those handy thumb cuts are still cut into the book by hand and those black labels are applied by hand, just like they were in 1924 for the very first manual. Occasionally the labels are misplaced or crooked or have other issues. These are usually obvious by looking along the edge of the closed book.

What to Do

If your publication is defective and you have purchased the publication within the past year, email orders@aisc.org with a photograph of the defect along with your order details. Depending on the situation, we will arrange to have a replacement publication sent to you along with a return label for the defective one. We can only replace defective publications with the same edition, and we can only do so if we still have copies in inventory.

Student Manual Discount Program

The Student Manual Discount Program is managed by AISC University Programs. Professors, learn more here. Students, all of the information needed to participate in this program is available from participating steel instructors.

Shipping

The cost of shipping is included in the publication prices for the Student Manual Discount Program. However, applicable state sales taxes will apply.

Plan ahead and allow plenty of time for your order to arrive. Refer to the section on Shipping Information for additional details.

Returns

Unused manuals in resaleable condition (no marks, no visible wear and tear) may be returned within 30 days of the original purchase for a full refund or exchange, less a $35 allowance for the original shipping and handling charges.

Manuals purchased through the Student Manual Discount Program are not returnable after 30 days from the original purchase.

Cancelled Orders

Cancelled orders are subject to a $15 cancellation fee if the order has not been collected by the shipper. Orders that are cancelled while in transit are subject to a $25 cancellation fee. 

Undeliverable Orders

Orders that are returned due to incorrect or incomplete shipping addresses will be automatically processed as returns, subject to a $70 non-refundable fee for the original delivery and the return.

Violations of Quantity Limits

No student may purchase more than one copy of any publication through the Student Manual Discount Program. Violations of the quantity limit will result in the automatic cancellation and recall of your order(s). Any refund(s) due will reflect a non-refundable fee of $50 per order. Repeated violations will result in the notification the student's professor and/or the educational institution.

Resellers

Please complete this form to become registered as a reseller. Additional documentation may be required. 

Requesting a Pro-Forma or Placing an Order

Email the publication, quantity, and shipping information to orders@aisc.org after receiving confirmation that you have been registered as a reseller. You will receive a proforma invoice with payment instructions.

Policies

Resellers must be business entities based in the United States whose primary business is the purchase and sale of publications.

Companies with book reseller status receive a 25% discount off of AISC's current non-member prices for printed (hard-copy) products.

Companies not eligible for book reseller status may purchase publications at AISC's current non-member prices.

AISC may revoke or deny book reseller status based on current or previous abuse of our purchasing, payment or return policies by a book reseller or its parent corporate entity.

All orders must be paid in advance by credit card, check, or wire transfer prior to shipping.

Orders must have a valid U.S. shipping address.

Returns

Returns received within 30 days of the original order are eligible for a full refund, less shipping costs. Returns received after 30 days but within 60 days of the original order date are subject to a 25% restocking fee.

No refunds will be issued for returns received more than 60 days after the original order date.

Shrink-wrapped publications must remain shrink-wrapped to be eligible for return.

Non-shrink-wrapped publications must be in unmarked, resaleable condition to be eligible for return.

 

Payment Options

All orders must be prepaid. Orders placed online using a credit card are automatically considered to be prepaid.

To pay for your order by check or wire transfer, you must place your order over the phone or via email to orders@aisc.org. We will create a proforma invoice (a quote). You will submit a copy of the proforma invoice with your payment, and after the payment has cleared, your order will be shipped. 

Checks

Payable to: AISC
Mail to:

American Institute of Steel Construction LLC
PO Box 8761
Carol Stream, IL 60197-8761

Wire Transfers

Download wire transfer instructions here.