Customer Service

If you're not sure what publication to buy or have any questions about publication content, please start by contacting our Steel Solutions Center at 866.ASK.AISC (866.275.2472) or

We strive to make every customer interaction a positive one, and we welcome your feedback. Please review our revised purchasing and return policies, effective May 1, 2017.

AISC website credit card transactions are processed by PayPal and appear on your statement as PAYPAL *AISC 402-935-7733 IL. Use the customer service phone number below for information about your order. For more information about payments, see the payment information section below.

Keith A. Grubb, P.E., S.E.
Senior Director of Publications 

Customer Service Information

Monday – Friday
7:30 am – 4:00 pm C.T.


Email Phone 240.646.7087

Sales Tax & Exemptions

AISC currently collects sales tax in CA, CO, FL, IL, KS, MD, MO, NY, OH, PA and TX. All transactions are charged with applicable sales tax.

Tax Exempt Purchases
If you have a tax-exempt certificate, please contact 800.644.2400 to apply for a tax exemption. We require proper documentation prior to the sale taking place. Only telephone orders can be tax-exempt, and only if arranged in advance for a specific purchaser. We cannot refund sales tax collected on completed transactions. 

Resellers, see the section on resellers below on requirements for tax exemption.

North American Shipping

Orders are shipped via UPS ground service from the Baltimore, MD area. In general, shipping charges are not refundable.

We cannot ship to post office boxes.

Orders generally ship 24 to 72 hours after being placed. AISC does not ship on Saturday and Sunday. Please allow 7 to 10 business days for your order to arrive.

Where We Ship

Canada (purchaser is responsible for customs fees, which may be substantial)
United States (all 50 states and D.C.)
American Samoa
Puerto Rico
Northern Mariana Islands
U.S. Virgin Islands
Marshall Islands
Federated States of Micronesia
AA, Armed Forces (the) Americas, Europe and the Pacific

Expedited Shipping

Limited expedited shipping options are available for orders placed by telephone Monday through Friday before 11:00 a.m. E.T.

Undeliverable Orders

Orders that are returned due to incorrect or incomplete shipping addresses, orders that are refused upon delivery (including orders refused due to non-payment of customs fees), or orders that are returned because of failed delivery attempts will not be refunded upon their return to AISC.


International Shipping Options

AISC does not ship outside North America because of our limited access to affordable and traceable international shipping options.

Digital access may be an option for you. See the corresponding tab in this help section for more informaton.

International resellers, such as Amazon and the following, independently sell AISC publication and offer a variety of shipping options. They do not provide AISC member discounts:

The International Code Council
IHS Global

U.S.-based parcel forwarding services are another option to investigate. These services provide a U.S. address from which your parcels are forwarded to your home country. You would then purchase your items via AISC and ship them to a U.S. address, then pay your forwarding service to send them to you. Here is a useful blog post about the concept.

Disclaimer: AISC does not recommend or endorse any third-party reseller or parcel forwarding services and is not liable for any issues that arise from your use of a third-party entity.

Digital Access Options

AISC prides itself on making a vast array of structural steel design, detailing and construction resources available online. Our specifications, codes, standards, design guides and the Detailing Manual, 3rd Ed., are all available for download through this website. Much of this site's content is free to the public or available for purchase in digital format, and even more is free to our members. 

Our flagship publication, the Steel Construction Manual, 15th Ed., is available as an online digital subscription product--a web-based, searchable flipbook. While this product fills a need for some, there are some larger enterprises looking for a more robust solution to provide:

  • Enterprise-level access to AISC resources
  • Secure PDF access to the AISC Steel Construction Manual

AISC cannot provide these services. To meet this need, AISC's technical content is available through independent electronic reference services. These providers can provide a variety of electronic licensing and access options for individuals or entire companies across the globe. AISC licenses content to these services and subscribers do not receive AISC member discounts. Current partners are:

IHS Global

Disclaimer: AISC does not recommend or endorse any third-party services and is not liable for any issues that arise from your use of a third-party entity.

Member Discounts

AISC offers a generous 50% discount off the price of its publications to its members, subject to the limitations outlined below.

General Member Quantity Limits

Individuals covered by an AISC membership are limited to purchasing two (2) of any single publication at the discounted member price for personal use. Additional items purchased for personal use must be purchased at the full price.

Firm/Company Quantity Limits

Purchases at member prices for firms are governed by the firm's membership category and the number of members at the firm. In general, firms may purchase up to two (2) copies of each AISC publication for every one (1) member at their firm. Full and Associate membership categories are not subject to quantity limits. To purchase more than two copies of a publication, send your request via email to Our membership department will verify quantity limits and pricing and provide you with a quote.

Violations of Quantity Limits

Individual violations of AISC's per-person member price quantity limits will result in the automatic cancellation and recall of the order(s). Any refund(s) due will be reduced in the amount of $50 per order or the cost of retrieving the order(s), whichever is greater. Repeated violations may result in termination of membership privileges or notification of improper conduct to the firm's primary membership contact.

Full and Associate Members Only – Bulk Discounts

Bulk discounts apply to the Steel Construction Manual, Detailing for Steel Construction, and the Seismic Manual only. Bulk discounts are available only to Full and Associate member categories. Other member categories (such as Professional) are not eligible.

Quantity Discount Per Copy
50–99 25% off member price

37.5% off member price

Student Discounts

Refer to the section below on the Student Manual Discount Program.

Canceling Orders

If you place an order in error, contact us as soon as possible. We may be able to cancel the order and provide a full refund, including shipping charges.

If the order has been packaged for shipping, it is subject to a $15 cancellation fee. If it has not been collected by the shipper, shipping charges will be refunded. If the order is in transit and can be recalled, shipping charges will not be refunded.

If the order cannot be recalled in transit, the normal return process applies.

Refer to the Student Manual Discount Program section for information about canceling student orders.

Returns and Exchanges

We would like you be satisfied with your purchase, and we recognize that occasionally returns or exchanges are required. In general, shipping charges are not refundable. If the return or exchange is due to an error on our part, we will also refund the original shipping charges.

Please return your package via a traceable shipping method to:

American Institute of Steel Construction
Attn: Returns  
9050 Junction Drive  
Annapolis Junction, MD 20701

Do not return items to any other address.

Returning Manuals

Unused manuals in resaleable condition (no marks, no visible wear and tear) may be returned for a full refund or exchange within 30 days of the original purchase.

Manuals are not returnable after 30 days from the original purchase.

Returning Other Publications

Other publications may be returned for a full refund or exchange within 30 days of the original purchase.

Publications are not returnable after 30 days from the original purchase.

Student Manual Discount Program Returns

Refer to the section below on the Student Manual Discount Program.

Reseller (Bookstore) Returns

Refer to the section below on Resellers.


Defective Publications

Even with today's technology and modern quality checks, errors occasionally occur in the printing of our publications. We apologize in advance if your publication was affected.

What to Look For

Because of the quanity of manuals printed, its thickness, and its unique thin paper, a handful of defective manuals may elude our standard quality checks. Here are the most common issues we've encountered over the years.

Ink problems: Occasionally a copy will be missing a portion of the blue, green or black ink on several pages that are fairly closely spaced. If you notice an issue, check the entire table.

Missing pages: Also rare, missing pages (or duplicate pages) occur in large blocks of 16, 32, or 64 pages—the building blocks of the manual—when the binding machinery either misses a signature or grabs two of the same one.

Stuck pages: If the corner of a page is bent prior to the the trimming process, the end result can be something of a practical joke, like the greeting card that cannot be opened because all edges are sealed. Sometimes it's just a matter of gently slitting apart a few pages at the corner. This is usually obvious by looking for discontinuities along the edges of the closed book.

Wonky thumb cuts: It may be the 21st century, but those handy thumb cuts are still cut into the book by hand and those black labels are applied by hand, just like they were in 1924 for the very first manual. Occasionally the labels are misplaced or crooked or have other issues. These are usually obvious by looking along the edge of the closed book.

What to Do

If your publication is defective and you have purchased the publication within the past year, email with a photograph of the defect along with your order details. Depending on the situation, we will arrange to have a replacement publication sent to you along with a return label for the defective one. We can only replace defective publications with the same edition, and we can only do so if we still have copies in inventory.

Student Manual Discount Program

The Student Manual Discount Program is managed by AISC University Programs. Professors, learn more here. Students, all of the information needed to participate in this program is available from participating steel instructors.


Plan ahead and allow plenty of time for your order to arrive. Refer to the section on Shipping Information for additional details.


Unused manuals in the original shrink wrap may be returned within 30 days of the original purchase for a full refund or exchange.

Manuals purchased through the Student Manual Discount Program are not returnable after 30 days from the original purchase.

Canceling Orders/Changing Your Mind After Ordering

Placing an order incurs costs to AISC. Canceled orders are subject to a $15 cancellation fee. Orders canceled while in transit are subject to a $25 cancellation fee. Shipping charges will not be refunded for orders that are in transit.

Undeliverable or Refused Orders

Orders that are returned due to incorrect or incomplete shipping addresses or that are refused by the recipient will incur additional shipping charges.

Violations of Quantity Limits

No student may purchase more than one copy of any publication through the Student Manual Discount Program. Violations of the quantity limit will result in the automatic cancellation and recall of your order(s). Any refund(s) due will reflect a non-refundable fee of $50 per order. Repeated violations will result in the notification of the student's professor and/or the educational institution.


Please complete this form to become registered as a reseller. Additional documentation may be required. 

Requesting a Pro-Forma or Placing an Order

Email the publication, quantity, and shipping information to after receiving confirmation that you have been registered as a reseller. You will receive a proforma invoice with payment instructions.


Resellers must be business entities based in the United States whose primary business is the purchase and sale of publications.

Companies with book reseller status receive a 25% discount off of AISC's current non-member prices for printed (hard-copy) products.

Companies not eligible for book reseller status may purchase publications at AISC's current non-member prices.

AISC may revoke or deny book reseller status based on current or previous abuse of our purchasing, payment or return policies by a book reseller or its parent corporate entity.

All orders must be paid in advance by credit card, check, or wire transfer prior to shipping.

Orders must have a valid U.S. shipping address.


Returns received within 30 days of the original order are eligible for a full refund, less shipping costs. Returns received after 30 days but within 60 days of the original order date are subject to a 25% restocking fee.

No refunds will be issued for returns received more than 60 days after the original order date.

Shrink-wrapped publications must remain shrink-wrapped to be eligible for return.

Non-shrink-wrapped publications must be in unmarked, resaleable condition to be eligible for return.


Payment Information and Credit Card Charges

All orders must be prepaid. Orders placed online using a credit card are automatically considered to be prepaid.

Credit Cards

We use PayPal as our credit card processor, and you will receive a PayPal-branded receipt for your credit card transaction that lists American Institute of Steel Construction as the merchant. In addition, you should receive an itemized receipt generated by this website.

Charges and credits will appear on your credit card statement as PayPal *AISC 402-935-7733 IL. A PayPal account is not required to use this site.

We accept VISA, MasterCard, Discover and American Express.




Checks and Wire Transfers

To pay for your order by check or wire transfer, you must place your order over the phone or via email to We will create a proforma invoice (a quote). You will submit a copy of the proforma invoice with your payment, and your order will ship after the payment has cleared.

Checks - may take up to two weeks to clear.

Payable to: AISC
Mail to:

American Institute of Steel Construction LLC
PO Box 8761
Carol Stream, IL 60197-8761

Wire Transfers - may take up to one week to clear, depending on the country of origin.

Download wire transfer instructions here. Please include a memo line indicating "publications order" somewhere on your wire transfer. 

Frequently Asked Questions


Having problems logging in or downloading? 312.670.2401
Having problems ordering a printed copy? 800.644.2400
Has my order shipped? 800.644.2400
What’s in this publication? Is this the right publication? 866.ASK.AISC